Contact Tvg support 📞
Tvg support is handled by email, and the service is in English only. The brand is a horse racing product, so most questions concern racing bets, account access, deposits and withdrawals.
The operator does not publish a support email address, phone number or postal address in the details we hold, so none is printed here. Use only the contact route shown inside your account or on the brand's own site, and be wary of any address sent to you by a third party.
Contact methods
- Email: the only support channel confirmed for Tvg.
- Language: English.
- Live chat and phone: not published by the operator, so we do not list them.
When you write, include your account username, the payment method involved (Visa, PayPal or wire transfer) and the date of the transaction. That lets the team trace a payment faster than a general description.
Response times
Tvg does not publish a guaranteed email response time, so we cannot quote one. For withdrawals, the brand states PayPal payouts take 24-30h, and the maximum Visa withdrawal is £7,550. Check these figures before you raise a payment query, since a payout inside that window is not yet late.
Operator and licence information
Tvg is operated by ODS Technologies, L.P. (TVG / FanDuel Racing), part of Flutter Entertainment. Its licensing comes from US state ADW (advance deposit wagering) licensing, not from the UK.
The brand holds no licence valid for the United Kingdom. It is not regulated by the UK Gambling Commission, so UK-based escalation routes such as IBAS do not apply to disputes with Tvg. Complaints go to the operator by email first.
The site uses SSL/TLS 256-bit encryption, and the minimum age is 18+. If gambling stops being fun, contact GamCare, an organisation that offers free support to people in the UK.
